Restaurant Customer Service - $18/hr + Benefits
- Req. Number: 5579022003
- City, State: Westfield, New Jersey
- Posted Date: 4/11/2023
About the role
Ready for a new kind of career? If you're looking for competitive pay, a door-opening career, and a role where your creativity and independence can shine, we want to meet you!
We're looking for Wonder Brand Ambassadors to be the face of the company and educate our guests on elevating our new restaurant concept. As a Brand Ambassador, you will lead our front-of-house (FOH) operations, help raise brand awareness, and develop an outstanding brand image by interacting with our customers. This is a completely hands-on position, with all working hours spent on the floor. Typical responsibilities include greeting guests, answering guest questions, assisting guests with downloading the Wonder app, taking orders, completing transactions on a point of sale (POS) system, resolving guest complaints, and assuring high cleanliness and quality standards. To excel in this role, you have excellent communication, hospitality, and customer service skills.
The ideal candidate will have a high level of integrity, dependability, professionalism, adaptability and flexibility, willingness to learn, strong work ethic, and sense of urgency.
Responsibilities
- Greet every guest as they enter in a welcoming, professional, and upbeat manner
- Become a subject matter expert in our restaurants, menu items, and Wonder app experience and educating our new guests
- Explain our new restaurant concept and what makes us different to customers
- Develop relationships with customers and assist guests with item selection
- Collect and share customer feedback and concerns with your manager
- Continually be aware of the guests while they are in the restaurant and checking in on their experience and providing customer service to allow for an elevated experience, handing customers their pick-up orders
- Memorize current in-store promotions and any menu items that may be out of stock to relay information to customers
- Take minimal in-restaurant orders via point-of-sale system and collect payment
- Own the cleanliness of the front-of-house by wiping down tables, organizing desk, sweeping floors, collecting garbage, as needed
Role Details
- Salary: $18/hr
- Job location: Westfield, NJ
- Shift Details: Varies, Full-Time, and Part-Time available
- Must be 18 years of age
The Experience you have
- 2+ years of experience working in customer-facing or hospitality role
- Comfortable working in a team environment
- Pleasant disposition and positive attitude
- Professional and courteous
- Working independently and take initiative
- Strong organizational skills and detail-oriented
- Extremely organized with strong attention to detail
- Able to think outside the box and solve problems creatively
- Eager to learn new technology and proficient in navigating a smart phone with apps
- Energized and motivated by a fast-growing business that is constantly evolving
- Empathetic with an ability to adapt your communication style to your audience
- Passionate about our mission of changing the way people eat
Benefits
- 401k
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Note: Some of our benefits vary by state and depend on the number of hours you work.
Pay Rate: $18/hr
About Us
WonderX is a Wonder Group company where we explore, launch, and build complementary businesses that all have the same goal – to offer access to the world’s most delicious food—anytime, anywhere. We excel at ideating concepts, getting them to market quickly and intently focus on market feedback in order to learn and iterate so that we build new businesses that grow and scale successfully.
The Wonder Group is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, we’re moving quickly to pioneer the future of food.
If you join our team, you’ll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.
